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Appeal
Our certification process is totally impartial and is regulated by ISO
standards and IAF guidelines. To ensure transparency and credibility of our
audit & certification decisions, we accept and act upon APPEALs submitted by our
Clients and stakeholders against our audit or certification decision.
Appeal should be addressed to the CEO / MD, and it should be submitted in
writing, personally, by courier or by Email (info@qaccert.org). Every appeal is
looked into directly by the C E O and it is acknowledged within 3 working days.
Result of action taken is communicated to the appellant within 10 days.
If the client is not satisfied by the decision regarding appeal, final appeal
may be lodged with our Impartiality Committee at (info@qaccert.org). The
decision of the Impartiality committee is communicated to the appellant within
30 working days of such appeal and the decision of the Impartiality committee is
deemed final.
